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Refund Policy

Last updated: 2 July 2026

Try before you buy. Every install includes a 7-day free trial/grace period, so you can confirm HayBackup works for you before subscribing.

14-day money-back guarantee

If you're not satisfied, request a refund within 14 days of your first payment and we'll refund it in full. Just contact us via the Support page from the email on your account.

Renewals

Subscriptions renew automatically. You can cancel anytime from your account (or via Support) to stop future charges; cancellation takes effect at the end of the current billing period. Renewal charges are generally non-refundable, but if a renewal caught you by surprise, contact us within 7 days of the charge and we'll review it in good faith.

How refunds are issued

Approved refunds are returned to your original payment method via Stripe, typically within 5โ€“10 business days depending on your bank.

Questions

We want you protected and happy. If anything's unclear, reach out through our Support page.